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Post by MommaBearLas on Mar 17, 2015 11:40:21 GMT -5
This was just posted!
PLEASE NOTE: Our Customer Support email (webkinzsupport@ganz.com) is available again, as our technical issues are now resolved.
Thank you for your patience.
Use Support Page Only I will edit the thread when this changes. |
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Post by JasonAldeanMG on Mar 17, 2015 11:48:32 GMT -5
Their support page is infuriating!
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1212blue
Trusted Trader 
Smile!
Registered: Feb 20, 2015 21:38:25 GMT -5
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Post by 1212blue on Mar 17, 2015 11:51:28 GMT -5
Seriously??? It's like Ganz doesn't even want to help us anymore. nooo::
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Post by fallenangels on Mar 17, 2015 12:08:45 GMT -5
Interesting... I just emailed them the other day to check some eStore codes... they were less than helpful  maybe they're getting lessons on how to be helpful? |
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Post by Newfie on Mar 17, 2015 13:12:25 GMT -5
Interesting... I just emailed them the other day to check some eStore codes... they were less than helpful maybe they're getting lessons on how to be helpful? We can always hope, right?!  lol! Fa, you can call the estore about estore codes, instead of emailing them. They're usually really good about it. |
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Post by fallenangels on Mar 17, 2015 18:21:50 GMT -5
Interesting... I just emailed them the other day to check some eStore codes... they were less than helpful maybe they're getting lessons on how to be helpful? We can always hope, right?! lol! Fa, you can call the estore about estore codes, instead of emailing them. They're usually really good about it. when I called, they told me to email! a grumpy person must have answered... |
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Post by Nellie on Mar 17, 2015 18:41:57 GMT -5
Lovely. I wonder what is up with that?
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Post by Newfie on Mar 17, 2015 19:49:46 GMT -5
We can always hope, right?! lol! Fa, you can call the estore about estore codes, instead of emailing them. They're usually really good about it. when I called, they told me to email! a grumpy person must have answered... Yep! You either got the newbie or the grumpy girl! I always pray that Andre answers when I phone. Lol! They're normally pretty good if you only have a couple. I figure, if I purchased it at the estore, then I should contact the estore with questions/concerns. So there! |
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Post by doodle12 on Mar 17, 2015 22:35:48 GMT -5
Thanks for the update, Las!
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Deleted
Registered: Nov 21, 2024 12:59:48 GMT -5
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Post by Deleted on Mar 18, 2015 10:51:27 GMT -5
I hate complaining...and this make me want to.  |
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Post by Lithium97 on Mar 18, 2015 13:59:16 GMT -5
Oh, how lovely.
Thanks for the update, Mommabear...
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Aerogrit
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Post by Aerogrit on Mar 18, 2015 19:10:12 GMT -5
Is this supposed to be a good thing? I'm confused. I never have success with cookie cutter options. I always end back at the main menu trying again and again to find the right place to ask my question. Here's to hoping I don't have any more questions!
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Hedgymama
WT Senior Member
♪♫♪It's Back to school time! ♪♫♪
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Post by Hedgymama on Mar 18, 2015 20:22:22 GMT -5
Use Support Page OnlyI will edit the thread when this changes. There was clarification on their FB page from Webkinz that it was temporary due to Technical difficulties and that they'd let us know when things were back up and running. |
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Post by MommaBearLas on Mar 19, 2015 11:05:46 GMT -5
UPDATE:Email support is back up and running
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Atom
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Post by Atom on Mar 22, 2015 10:03:22 GMT -5
MommaBearLas, it might be wise to update the first page with this!
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maybe they're getting lessons on how to be helpful? 
lol!
So happy for it! Thank you Pawprint! I actually just finished playing bingo at work, for the United Way. I didn't win. 
I love your room! 