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Post by Newfie on Apr 13, 2023 9:53:07 GMT -5
UPDATE FROM STEVE GANZ RE: MINI EGG SEEDS
"FOR ANYONE STILL HAVING TROUBLE LOADING THEIR ROOM DUE TO THE MINI EGGS SEEDS GLITCH: Unfortunately, due to the nature of the glitch, we can't just run the usual site wide "fix". It has to be done on an account-by-account basis. So if your room isn't loading, please email webkinzsupport@ganz.com with the username(s) of the affected account(s), and Customer Support has a tool which can find the item ID and move it to your Dock, which will fix your account.
It is ONLY this item which is causing the issue-- all other gardening items are working fine. As for anyone who received a generic "our technical team is working on it" response from CS, that was sent in error. It can only be fixed by CS as I have described. Sorry for the inconvenience-- the hazards of working with very old code."
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RainbowRascal
WT Junior Member
classic: kittyluver220 | next: Princess Magicwish 2
Registered: Jan 2, 2023 13:45:24 GMT -5
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Post by RainbowRascal on Apr 13, 2023 14:57:55 GMT -5
good to know it has to be manually fixed. i sent out an email today on behalf of my partner... wondering if there's any chance it could get fixed before tonight when they play again! eh, it's alright if not but it is a sucky glitch.
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Post by Fitkinz on Apr 14, 2023 11:04:23 GMT -5
Here is the reply I received from Ganz this morning: Hello, Thank you for your email. All your planted Mini Egg Seeds have been moved to your dock. You should be able to access your rooms now. Thanks for your patience! Webkinz Customer Support In case this helps someone: While the seeds were returned to my dock over 7 accounts, I was not able to access the pet in the room where I had originally planted the seeds. O,o Once I REPLANTED ALL of the seed packs to a new room, I was then able to visit the original room (and pet) where the seeds were first planted.
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Post by Newfie on Apr 14, 2023 17:35:42 GMT -5
Here is the reply I received from Ganz this morning: Hello, Thank you for your email. All your planted Mini Egg Seeds have been moved to your dock. You should be able to access your rooms now. Thanks for your patience! Webkinz Customer Support In case this helps someone: While the seeds were returned to my dock over 7 accounts, I was not able to access the pet in the room where I had originally planted the seeds. O,o Once I REPLANTED ALL of the seed packs to a new room, I was then able to visit the original room (and pet) where the seeds were first planted. Thank you so much for the update, Fitkinz!
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RainbowRascal
WT Junior Member
classic: kittyluver220 | next: Princess Magicwish 2
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Post by RainbowRascal on Apr 14, 2023 17:58:33 GMT -5
what do you guys think of this? has a glitch this bad happened before?
i don't particularly blame anyone over at ganz and i'm not angry at all, but i kind of have a feeling someone slipped up pretty bad for this to happen. i believe them not being able to do a site-wide fix due to the old code, but i also imagine this whole issue was avoidable if the item was properly implemented to begin with. i mean, they've introduced plenty of other seeds and growing items before without anything like this... right??
its just that, my partner and i were discussing how if i wasn't here to tell them about the glitch and help them contact cs, they'd have no idea of the glitch otherwise because they only login to the game itself and don't follow webkinz socials anywhere. if this is affecting so many players and is such a detrimental glitch, it just really sucks that the player has to take a lot of initiative and manual effort to fix it... the mini egg seeds were already glitched with no growing when they were introduced, and the dev team had until this last update to work on the patch and test it... so it just feels like a lot of mistakes must've went under the radar here. i hope there's better precautions among the dev team so it won't happen again. the seeds not growing is minor and i don't mind that, but inaccessible pets and rooms feels like a huge issue to me. and that it has to be fixed manually is also pretty awful. i feel they ought to toss the players some sort of compensation or gift for something like this honestly and more directly acknowledge that they messed up. i think so especially after thinking about my partner's perspective.
well, i just hope whatever led to this is avoided going further, basically. but i'm also wondering what anyone else thinks, because i'm still kind of new to classic as a returning player. i last actively played probably in the 2010's!!
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Post by Newfie on Apr 14, 2023 19:08:33 GMT -5
what do you guys think of this? has a glitch this bad happened before? i don't particularly blame anyone over at ganz and i'm not angry at all, but i kind of have a feeling someone slipped up pretty bad for this to happen. i believe them not being able to do a site-wide fix due to the old code, but i also imagine this whole issue was avoidable if the item was properly implemented to begin with. i mean, they've introduced plenty of other seeds and growing items before without anything like this... right?? its just that, my partner and i were discussing how if i wasn't here to tell them about the glitch and help them contact cs, they'd have no idea of the glitch otherwise because they only login to the game itself and don't follow webkinz socials anywhere. if this is affecting so many players and is such a detrimental glitch, it just really sucks that the player has to take a lot of initiative and manual effort to fix it... the mini egg seeds were already glitched with no growing when they were introduced, and the dev team had until this last update to work on the patch and test it... so it just feels like a lot of mistakes must've went under the radar here. i hope there's better precautions among the dev team so it won't happen again. the seeds not growing is minor and i don't mind that, but inaccessible pets and rooms feels like a huge issue to me. and that it has to be fixed manually is also pretty awful. i feel they ought to toss the players some sort of compensation or gift for something like this honestly and more directly acknowledge that they messed up. i think so especially after thinking about my partner's perspective. well, i just hope whatever led to this is avoided going further, basically. but i'm also wondering what anyone else thinks, because i'm still kind of new to classic as a returning player. i last actively played probably in the 2010's!! I can't think of anything this widespread before. I think it must be so detrimental to the staff as well that this happened and they have to spend days receiving and answering emails once its fixed. Also that they couldn't do a sitewide fix on it must've been difficult. I worry that its old code and they'll get tired of fixing it. Yikes!! I hope things like this don't become common. I'm sure they'll be extra vigilant in future.
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Post by Fitkinz on Apr 15, 2023 10:23:57 GMT -5
RainbowRascal , the current glitch is going to the Kinzville Park to collect the new Spring Shimmer Gumball and receiving the older Sweet Spring Gumball. I do believe there have been past site-wide glitches but none come to mind atm.
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Siobhanin
Traderkinz
za warudo
Registered: Jan 10, 2015 13:18:40 GMT -5
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Post by Siobhanin on Apr 18, 2023 1:29:27 GMT -5
what do you guys think of this? has a glitch this bad happened before? i don't particularly blame anyone over at ganz and i'm not angry at all, but i kind of have a feeling someone slipped up pretty bad for this to happen. i believe them not being able to do a site-wide fix due to the old code, but i also imagine this whole issue was avoidable if the item was properly implemented to begin with. i mean, they've introduced plenty of other seeds and growing items before without anything like this... right?? its just that, my partner and i were discussing how if i wasn't here to tell them about the glitch and help them contact cs, they'd have no idea of the glitch otherwise because they only login to the game itself and don't follow webkinz socials anywhere. if this is affecting so many players and is such a detrimental glitch, it just really sucks that the player has to take a lot of initiative and manual effort to fix it... the mini egg seeds were already glitched with no growing when they were introduced, and the dev team had until this last update to work on the patch and test it... so it just feels like a lot of mistakes must've went under the radar here. i hope there's better precautions among the dev team so it won't happen again. the seeds not growing is minor and i don't mind that, but inaccessible pets and rooms feels like a huge issue to me. and that it has to be fixed manually is also pretty awful. i feel they ought to toss the players some sort of compensation or gift for something like this honestly and more directly acknowledge that they messed up. i think so especially after thinking about my partner's perspective. well, i just hope whatever led to this is avoided going further, basically. but i'm also wondering what anyone else thinks, because i'm still kind of new to classic as a returning player. i last actively played probably in the 2010's!! This is a late reply to your comment but I definitely think it should be in an announcement and/or newspaper in-game for players that don't follow the socials or news site. great point, i'd be so confused and upset if i couldn't access my pet and room.
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