Post by MommaBearLas on Jan 18, 2018 17:03:03 GMT -5
Update On The Recent “Please Wait” Issue
by webkinzworld
Recently we’ve received numerous reports of long “Please Wait” cycles happening in Webkinz World.
We have discovered the root cause of this issue and want to give an update on it.
Over the last few months we have been making numerous changes behind the scenes to improve
service performance and reliability. We’ve already seen the benefits of this when over the holidays a
major outage hit Ganz, but didn’t affect Webkinz.com.
A change last week resulted in players seeing a cycle of the message “Please Wait” appearing and disappearing
for an extended length of time. It would pass, but could often take a long time.
What was happening is your Friends List was being converted to our new system.
For players with only a few friends, it might not even have been noticed.
But if you had a full 500 friends, you were in for a wait.
The good news is that this will only ever happen once.
Once converted, your account is good to go.
That said, we were not properly prepared for the impact of this
change and apologize for the delays this caused.
As a token of our appreciation for your patience,
we’ve created a community feature code for all of you.
This code awards the S’More Sweater and Scarf and can be redeemed once per account until March 31, 2018.
W247-LG27-M84P-9YN4
by webkinzworld
Recently we’ve received numerous reports of long “Please Wait” cycles happening in Webkinz World.
We have discovered the root cause of this issue and want to give an update on it.
Over the last few months we have been making numerous changes behind the scenes to improve
service performance and reliability. We’ve already seen the benefits of this when over the holidays a
major outage hit Ganz, but didn’t affect Webkinz.com.
A change last week resulted in players seeing a cycle of the message “Please Wait” appearing and disappearing
for an extended length of time. It would pass, but could often take a long time.
What was happening is your Friends List was being converted to our new system.
For players with only a few friends, it might not even have been noticed.
But if you had a full 500 friends, you were in for a wait.
The good news is that this will only ever happen once.
Once converted, your account is good to go.
That said, we were not properly prepared for the impact of this
change and apologize for the delays this caused.
As a token of our appreciation for your patience,
we’ve created a community feature code for all of you.
This code awards the S’More Sweater and Scarf and can be redeemed once per account until March 31, 2018.
W247-LG27-M84P-9YN4
